Shipping Information
This Shipping Policy explains how CARAVELLI processes, ships, tracks, and manages orders placed through our online store (Caravelli.store@gmail.com, Calle Sta. Lucía, 7, 29008 Andaluzia, Málaga, Spain).
1. Order Processing Orders are processed within 1 to 5 business days after payment is successfully confirmed. Processing includes order verification, quality control, and packaging. Business days are Monday through Friday, excluding public holidays, carrier closure days, and exceptional operational closure periods.
2. Estimated Delivery Timeframes
Estimated delivery is 8 to 18 days after the processing period is complete. Total time from order placement to delivery is therefore generally 9 to 23 days. Delivery estimates are provided for convenience and are not guaranteed unless expressly stated. Timeframes may vary based on destination, carrier performance, customs processing, weather, holidays, peak seasons, labour disruptions, and circumstances outside our reasonable control.
3. Order Confirmation
After you place an order, you should receive an order confirmation by email. This acknowledges that we received your order but does not necessarily mean the order has been accepted, shipped, or fulfilled.
4. Shipping Destinations
We ship worldwide, subject to product availability, carrier service availability, shipping restrictions, and the options displayed at checkout.
5. Shipping Rates
Shipping rates are displayed at checkout where applicable. Rates may depend on destination, shipping method, product type, order value, carrier availability, and promotional offers. Free shipping promotions, if offered, may be subject to minimum purchase amounts, location restrictions, product exclusions, or other conditions stated at the time of promotion.
6. Currency and Taxes
Prices are displayed in the currency shown at checkout. Prices, taxes, and shipping charges may be subject to applicable taxes depending on the destination and the nature of the supply. Any tax charged will be shown during checkout or on the order confirmation where required.
7. Dispatch Confirmation and Trackin
When your order is dispatched, we may send a shipping confirmation email with tracking information where available. Tracking updates are provided by the carrier and may take time to appear after shipment.
8. Delivery Delays
Delays may occur due to weather, carrier capacity, customs, address issues, remote locations, holidays, operational interruptions, inaccurate shipping information, or events outside our reasonable control. If a significant delay occurs, contact Caravelli.store@gmail.com and we will assist where reasonably possible.
9. Incorrect or Incomplete Address
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed deliveries, or lost parcels caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.
If you notice an address error, contact Caravelli.store@gmail.com immediately. We cannot guarantee changes after an order has been processed or dispatched.
10. Lost Parcels
If tracking has not updated for an unusual period or a parcel appears lost, contact us with your order number. We may require time to investigate with the carrier before a replacement, refund, or other solution can be offered.
11. Parcels Marked Delivered but Not Received
If tracking shows delivered but you have not received the parcel, check with household members, neighbours, building reception, parcel lockers, concierge, mailroom, or local carrier facilities. Contact us promptly if the parcel cannot be located.
We may request a signed statement, delivery details, or additional information to support a carrier investigation.
12. Parcels Arriving Damaged
If a parcel arrives damaged, keep the product, packaging, labels, and shipping materials. Contact Caravelli.store@gmail.com promptly with your order number and photos of the packaging and product condition.
13. Customs Duties, Import Taxes, and Brokerage
For international orders, customs duties, import taxes, brokerage fees, handling fees, and other charges may be assessed by destination authorities or carriers. Unless stated otherwise at checkout, these charges are the customer's responsibility.
14. Refused International Deliveries
If a delivery is refused, abandoned, returned due to unpaid duties or taxes, or returned because of import restrictions, any refund may be reduced by shipping costs, return costs, duties, taxes, brokerage charges, or other expenses incurred, where permitted by law.
15. Split Shipments
Orders containing multiple items may be shipped in separate parcels depending on product availability, fulfillment location, packaging requirements, carrier services, or operational needs.
16. Changes or Cancellations Before Dispatch
If you need to change or cancel an order before dispatch, contact Caravelli.store@gmail.com as soon as possible. We cannot guarantee changes or cancellations once processing has started or once the order has been dispatched.
17. Contact
Calle Sta. Lucía, 7, 29008 Andaluzia, Málaga, Spain Email: Caravelli.store@gmail.com